One Little C Healthy Snacks

One Little.C Return and Refund Policy

Refund Policy

 We accept 2 different ways of request for refund or return:

For both circumstance. We only accept items for return or exchange that is made within 3 days from the date of receiving your items, which is subject to confirmation with us either by email (onelittle.c90@gmail.com) ; telephone or whatapps(+6011-10850363)

 

If successful order with no issue but wish to cancel order due to regret every cancel order will be charge RM1 for single refund transaction.

 

Return/ full refund through original payment method:

·       We only accept items with physical damage for return or exchange that are in their original/resale condition

·       Shipping cost is NOT refundable. Return shipping costs are responsibility of the customers.

·       Re-shipping charges for exchanged item(s) will be applied. Customer will bear the shipping cost and difference in price between the returned and new item.

·       Discounted/special priced items are final sales and will not be eligible for exchange.

·       We will NOT take responsibility for loss or damage to items sent back to us, so please ensure that your item is properly packaged and insured, if necessary. In the event that the exchange item is out of stock, we will provide a refund in the form of coupon/ store credit.

·       Please provide details below to process refund/ return:

                                 i.            Parcel photo when received

                               ii.            Defective product photo once received

                             iii.            Order number

                             iv.            Video of parcel and product situation

·       Refund/ return will take 7-14 working days to process.

 

OR

 

Partial/full refund through coupon code:

·       If customers are not available to return the product or parcel to us, we will able to provide coupon refund with partial/full amount subject to product condition.

·       Customers are NOT required to send back the damaged product by choosing this method.

·       Discounted/Special priced items are final sales and will not eligible for refund.

·       Partial/Full coupon refund will subject to product condition.

·       Please provide details below to process coupon refund/return:

                                 i.            Parcel photo when received

                               ii.            Defective product photo once received

                             iii.            Order number

                             iv.            Video of parcel photo once received